AI & Workflow Automation (n8n, Claude, OpenRouter)
AI and workflow automation connects the tools your business already uses — your website, CRM, email, and calendar — through self-hosted n8n workflows, with AI steps handled by Claude via OpenRouter. The result is repetitive manual work such as copying data, writing follow-ups, and updating records done automatically instead of by hand.
This fits businesses already juggling several disconnected tools — a CRM, a booking system, email, spreadsheets — where the manual step of moving information between them is the actual bottleneck, not any single tool being wrong for the job. It also fits a business that has one specific repetitive task eating a few hours a week, even if nothing else about their setup needs to change.
What You Get
- A process audit identifying which manual tasks are worth automating, and which aren't worth the build cost
- Custom n8n workflows connecting your existing tools and CRM, built around what you already use rather than requiring a switch
- AI steps handled by Claude via OpenRouter for summarizing, drafting, and scoring — reviewed by a person before anything client-facing goes out, if that's how it's configured
- Self-hosted deployment on Docker — no per-seat SaaS subscription for the automation platform, and no vendor lock-in
- Error alerts and health checks so a failed workflow doesn't go unnoticed for days
- Documentation and a handover call so the workflows aren't a black box you can't maintain without outside help
- Optional ongoing monitoring as part of a maintenance care plan, covering the automation alongside the website
Support Ticket Triage: Typical vs Automated
Typical process today
- Ticket arrives by email~1 min
- Read and categorize~5 min
- Search the knowledge base~5 min
- Write a reply~8 min
- Update the ticket system~2 min
Total: ~20 min per ticket (typical)
With an n8n automation
- Webhook receives the ticketinstant
- n8n categorizes + tags it~5 sec
- Claude drafts a reply from your knowledge base~15 sec
- Ticket system updated automaticallyinstant
Total: ~3 min review (typical)
Every project follows the same 4-step process: 01 Discovery → 02 Blueprint (fixed quote) → 03 Build (weekly demos) → 04 Handover & Support. Typical automation project timeline: 1–6 weeks depending on scope.
Frequently Asked Questions
Which tools can this connect to?
Any tool with an API or webhook — common examples include CRMs like HubSpot or Pipedrive, email, Google Calendar, and Slack. If a tool doesn't have an API, n8n can often still automate it through other means; this gets confirmed during the Discovery call.
Do I need to already use n8n?
No. Self-hosted n8n and Docker are set up as part of the build if you don't already have them running.
What happens if a workflow fails?
Failed steps are logged and retried automatically where appropriate, with error alerts so a silent failure doesn't go unnoticed. This monitoring can also be part of an ongoing care plan.